Telephone and Remote Support
Jan.25.2024
We have technician and engineers allocated worldwide for quick responses when service is needed. Our close-meshed service network means that there is support near to you. In addition, telephone analysts can help solve problems over the phone. Press Brake and laser cutting machine service can also be carried out by virtual service over a high-speed internet connection, so a service person can view your machine function in real time to assist with troubleshooting efforts. The fast analysis of faults increases your machine availability.
Telephone and Remote Support:
Fast and professional
A team of engineers proficient in all technologies and their applications is always ready to provide you with fast and accurate support; thanks to the remote connection, all critical issues can be managed efficiently.
Worldwide
No matter where you are, one of our 15 service centers is at your service and will meet your needs. Your satisfaction is our goal.
Service intervention
If a spare part of the machine needs to be replaced, a service engineer will come to your factory shortly to restart the production of the machine. Our intention is to intervene directly and quickly to maximize uptime and manufacturing efficiency.
Technical support upgrade / strong factory technical support
For extremely complex cases, Prima Power has set up a "tech support escalation" that immediately involves the most suitable technical team to obtain the best solution in the shortest possible time. Your satisfaction is our goal.
Key Features:
# Machine Repair and Adjustment
# Machine Installation Supervision
# Installation and Commissioning
# Retrofits and Repairs
# Inspection and Maintenance
# Operator and Application Training
# Product start-up support
# Support Hot-line and Virtual Service
# Punch and Shear Machines team
# Waterjet cutting Machines team
# Press Brake Machines team
# Systems and Automations team
# Laser source team
# Software and CAD CAM teams
# Application teams
